We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
The role
You will build and support the ecommerce projects for Heidi Remote across Meta, Google, TikTok, Native, Amazon and other channels and marketplaces.
You will run the ad accounts and support growth marketing projects across teams to drive product sales across digital channels. You will look after tracking, product feeds, landing pages and any other items that will drive growth across various channels and markets
This role sits in our growth team and will collaborate with other teams in the organisation as needed.
What you’ll do
Plan campaigns and offers with the Growth team. Build the calendar of offers, bundles and promotions.
Run performance marketing campaigns. Hands on the accounts across Meta Ads, Google Ads, native (e.g., Outbrain), TikTok Ads and Amazon Ads
Set up and help optimize marketplaces like Amazon.
Creative support. Brief UGC, product photography and video with the creative and design teams.
Collaborate with partners and manage projects. Work with affiliates and key partners to drive l sales.
Report with clean numbers on spend, CPA, ROAS, AOV and GMV.
What you'll need
Hands-on performance marketing experience across Meta, Google and TikTok Ads and other ad platforms.
Experience setting up and running marketplace stores, like Amazon etc.
A record of planning campaigns and offers.
Good knowledge of ecommerce metrics: CPA, ROAS, AOV, etc.
Nice to Have
Startup or tech industry experience.
Physical product ecommerce experience.
This role is remote from the Philippines, with your hours overlapping the Australian business day so you can work live with the growth, product and creative teams. Highly preferred in or near metro Manila.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents.
We chose to open-source our benefits hub, if you care to take a peek.
