Sendbird —
The AI customer experience company — powering Delight.ai and the world’s #1 communication API platform.

About Sendbird

Sendbird envisions a world where meaningful connections scale effortlessly through intelligent and integrated communication. Our mission is to transform how businesses engage their customers by embedding seamless, real-time conversational experiences powered by advanced AI and messaging technologies.

We build foundational communication infrastructure that empowers companies across diverse industries to foster authentic interactions at a global scale. By harmonizing chat, voice, video, and omnichannel messaging with AI-driven automation, we create platforms where efficiency meets enriched human connection.

Beyond technology, we are crafting the future of customer engagement—one that balances the nuance of human conversation with the speed and precision of AI. At Sendbird, we strive to make every interaction meaningful, scalable, and contextually intelligent to bridge businesses and people closer than ever before.

Our Review

We've been tracking Sendbird for a while now, and what started as a simple chat API has evolved into something much more ambitious. The company began with a relatable problem — helping moms connect locally — but pivoted into building the messaging backbone for some of the internet's biggest names. When you're powering conversations for Reddit, DoorDash, and PayPal simultaneously, you're clearly doing something right.

The Numbers That Caught Our Attention

Here's what made us sit up: 300 million monthly active users generating 7 billion conversations each month. Those aren't startup metrics — that's infrastructure-level scale. The fact that they're handling this volume while maintaining real-time performance across chat, voice, and video tells us their engineering team knows what they're doing.

The $220 million in funding and unicorn status in 2021 also speaks volumes about investor confidence. When names like Tiger Global and SoftBank Vision Fund are writing checks, it usually means the market opportunity is massive.

What Makes Them Different

Most messaging platforms give you basic chat functionality and call it a day. Sendbird's approach is more comprehensive — they're essentially providing the entire conversational layer for businesses. Their AI-powered customer service agents caught our eye because they're not just chatbots; they're designed to handle omnichannel interactions across mobile, web, SMS, email, and social media from a single control center.

We particularly appreciate their focus on native UI components. Too many API providers force developers to build everything from scratch, but Sendbird gives you ready-to-use interface elements that actually look good.

Who Should Pay Attention

If you're running an e-commerce platform, marketplace, or any app where user communication drives engagement, Sendbird makes a lot of sense. Their client roster spans from delivery apps to dating platforms to gaming companies — basically anywhere people need to talk to each other or to support teams.

The healthcare and financial services focus is smart positioning too. These are industries where reliable, compliant messaging isn't just nice to have — it's essential. When Walgreens trusts you with customer communications, that's a strong endorsement.

Features

Platform Type

Website

Pricing

Contact for pricing

Features

Real-time chat API and SDKs with native UI components

Voice and Video APIs for interactive experiences

AI-powered customer service agents for automated support

Omnichannel interactions across mobile, web, SMS, email, and social media

Centralized control center for AI agent workflow management

Jobs

Job title

Posted on

Status

There is no job at the moment.

FAQs

When was Ploy founded?

Ploy was founded in 2024.

[{"answer": "Sendbird was founded in 2013.", "question": "When was Sendbird founded?"}, {"answer": "Sendbird is Software Development company.", "question": "What is Sendbird core business?"}, {"answer": "Sendbird operates in the following categories: Agent, AI Chatbots, Business Operations, Customer Support, Video Generators.", "question": "What industries or markets does Sendbird operate in?"}, {"answer": "Sendbird is made for: E-Commerce Managers, Project Management.", "question": "Who is Sendbird made for?"}, {"answer": "Sendbird has 201-500 employees.", "question": "How many employees does Sendbird have?"}, {"answer": "Sendbird headquarters is located at South Korea.", "question": "Where is Sendbird headquarters?"}, {"answer": "No, Sendbird has no open AI jobs on AI Chopping Block right now.", "question": "Is Sendbird hiring?"}, {"answer": "Sendbird website is <a href=\"https://sendbird.com\" target=\"_blank\" rel=\"noopener nofollow\">https://sendbird.com</a>.", "question": "What is Sendbird website?"}, {"answer": "You can find Sendbird on <a href=\"https://www.linkedin.com/company/sendbird/?utm_source=choppingblock&ref=choppingblock\" target=\"_blank\" rel=\"noopener nofollow\">LinkedIn</a> and <a href=\"https://www.crunchbase.com/organization/sendbird?utm_source=choppingblock&ref=choppingblock\" target=\"_blank\" rel=\"noopener nofollow\">Crunchbase</a>.", "question": "Where can I find Sendbird on social media?"}, {"answer": "Sendbird is an omnichannel AI agent platform that helps enterprises elevate customer experience through autonomous support and sales conversations. It combines AI agents with communication APIs to enable meaningful customer connections at scale.", "question": "What is Sendbird?"}, {"answer": "Sendbird uses AI to initiate autonomous support and sales conversations while keeping humans in the loop for complex inquiries. The platform also enables proactive business messaging to re-engage customers.", "question": "How does Sendbird use AI technology?"}, {"answer": "Sendbird serves over 4,000 leading enterprises and apps, including well-known companies like DoorDash, Match Group, Noom, and Yahoo Sports. The platform is designed for businesses that need enterprise-level reliability and compliance.", "question": "Who are Sendbird's typical customers?"}, {"answer": "Sendbird powers over 7 billion conversations monthly with award-winning communication APIs. The platform offers exceptional reliability, security, and compliance that meet enterprise-level demands.", "question": "What makes Sendbird's platform reliable?"}, {"answer": "Trust OS is part of Sendbird's omnichannel AI agent platform that ensures secure and compliant customer service operations. It's designed to meet enterprise-level security and compliance requirements.", "question": "What is Trust OS in Sendbird's offering?"}, {"answer": "Choppingblock.ai is a comprehensive directory that collects and showcases thousands of AI companies across various industries. It helps users discover innovative AI solutions and stay updated on the latest developments in artificial intelligence.", "question": "What is Choppingblock.ai?"}]

Last Update

August 20, 2026

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Sendbird —
The AI customer experience company — powering Delight.ai and the world’s #1 communication API platform.

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About Sendbird

Our Review

The Numbers That Caught Our Attention

What Makes Them Different

Who Should Pay Attention

Features

Jobs

FAQs

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Sendbird —The AI customer experience company — powering Delight.ai and the world’s #1 communication API platform.

Request an update

About Sendbird

Our Review

The Numbers That Caught Our Attention

What Makes Them Different

Who Should Pay Attention

Features

Jobs

FAQs

AI Companies like

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Interview with AI

Renovate AI

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Sendbird —
The AI customer experience company — powering Delight.ai and the world’s #1 communication API platform.