Lorikeet is driven by a vision to redefine customer support by delivering AI solutions that do not just deflect but truly resolve complex customer issues end-to-end. Our goal is to build a future where every interaction with a company feels like receiving concierge-level care, regardless of the complexity or regulation involved.
Harnessing advanced AI technologies, including our unique Intelligent Graph architecture, we orchestrate collaborative AI agents to manage multi-channel communications with a level of accuracy and consistency necessary for high-stakes industries. We exist to transform how businesses engage with their customers, enabling meaningful, trustworthy resolutions at scale.
By pioneering a universal AI concierge platform, Lorikeet is laying the foundation for a world where customer support is seamlessly integrated, deeply intelligent, and universally accessible across sectors that demand precision and empathy. We are building the future of automated customer care today.
Our Review
We've been watching Lorikeet for a while now, and honestly, this Sydney-based AI startup has us intrigued. While most companies are still figuring out how to make chatbots actually useful, Lorikeet's team decided to throw the whole playbook out the window. Instead of building another "search our help docs" bot, they're creating AI agents that actually solve problems from start to finish.
The "Concierge" Difference
Here's what caught our attention: Lorikeet calls their platform a "universal AI concierge," and they mean it. We've seen too many AI tools that punt customers to help articles or escalate to humans at the first sign of complexity. Lorikeet's approach is refreshingly different — their AI agents break down messy customer problems into manageable steps and work through them systematically.
The secret sauce is their "Intelligent Graph" architecture, which sounds fancy but basically means their AI can think through multi-step problems without losing track. For companies dealing with sensitive stuff like financial services or healthcare, this consistency matters a lot.
Built for the Tough Stuff
What impressed us most is Lorikeet's focus on regulated industries. While other AI companies chase easy wins with simple FAQ bots, Lorikeet deliberately targets the hardest use cases — think banks, healthcare providers, and energy companies where one wrong answer can cause real problems.
Their "Team of Agents" platform coordinates multiple AI workers across voice, chat, email, and SMS. We love that they're not trying to cram everything into one super-agent but instead building specialized teams that work together.
The Numbers Tell a Story
Here's where things get interesting: this two-year-old company just hit a $200 million valuation after raising $54 million. That's not just investor hype — they've got tenfold revenue growth and clients like Airwallex and Linktree to back it up.
Two-thirds of their revenue comes from international markets, which tells us their approach resonates beyond Australia's borders. When a startup can scale globally this quickly in such a specialized field, we pay attention.
Features
Universal AI concierge platform for customer support automation
Multi-channel support: chat, email, voice, SMS
Team of Agents platform coordinating multiple AI agents
Intelligent Graph architecture for breaking down complex problems into manageable steps
Designed for complex and regulated industries (finance, healthcare, energy)
FAQs
Ploy was founded in 2024.
Lorikeet is a platform that complex and regulated businesses use to provide their customers with a universal concierge. Lorikeet does this with AI agents that work across voice, chat and email. The agents are built on a unique architecture that focuses on flexibility and the ability to take actions to solve customers’ problems (not just tell them to self serve) in the most challenging circumstances. Our customers include global FinTech, HealthTechs, crypto marketplaces, and other complex businesses. They chose Lorikeet because scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, nor does implementing low-quality "help center summary" chatbots. Lorikeet leverages best-in-class AI and a powerful workflow engine to deliver high-quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions.
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