Listen Labs envisions a future where every business can deeply understand their customers at scale, transforming vast human conversations into actionable insights with unprecedented speed and nuance. We are driven by the belief that all meaningful growth begins by truly listening, and we harness advanced AI technologies to make large-scale qualitative research accessible and impactful.
By integrating AI-powered voice and video interviews with cutting-edge language models, we enable companies to conduct thousands of in-depth conversations simultaneously, capturing emotions, tones, and subtleties that traditional methods miss. Our platform delivers rich, consulting-grade insights within hours, not months, putting customer empathy and data-driven decision-making at the heart of every organization’s growth strategy.
We are building a future where businesses no longer guess customer needs but understand them profoundly and rapidly, reshaping market research with innovative technology and a commitment to authenticity and depth.
Our Review
We stumbled across Listen Labs while researching AI tools for customer research, and honestly? We were skeptical. Another AI company promising to revolutionize market research? We've heard this song before.
But after digging deeper into what they're actually doing, we're genuinely impressed. These folks aren't just slapping AI onto traditional surveys—they're conducting thousands of real voice and video interviews simultaneously. That's wild.
What Makes This Different
Here's the clever part: Listen Labs captures facial expressions and vocal tone during interviews, not just text responses. This means they're pulling emotional context that typical surveys completely miss. When someone says "it's fine" with a flat tone and deadpan expression, that tells a very different story than excited agreement.
The platform handles everything from recruiting participants to generating final reports. We're talking about going from research question to actionable insights in hours, not the typical weeks or months. That's a game-changer for companies trying to move fast.
The Founding Story That Actually Matters
What caught our attention was how Listen Labs came to be. The founders built a viral AI avatar app called BeFake that exploded to 20,000 users in a single day. But here's the kicker—they couldn't figure out who their users actually were or what they wanted.
So they built an early version of Listen Labs to understand their own customers. It worked so well they sold BeFake and went all-in on the research platform. That's the kind of "we ate our own dog food" origin story that gives us confidence.
Who This Really Works For
We see Listen Labs hitting hardest with companies that need customer insights at scale but can't sacrifice depth. Think Microsoft, Google, and Canva—all current clients who need to make product decisions quickly based on real user feedback.
The 50+ language support is particularly smart. Global companies can finally get consistent, deep insights from non-English speaking markets without the usual translation nightmares or cultural blind spots.
Is it perfect? Probably not—no AI solution is. But Listen Labs feels like the first company that's actually cracked the code on scaling human conversation. For businesses serious about customer research, this looks like the future arriving ahead of schedule.
Features
AI-Moderated Conversations conducting thousands of voice and video interviews in parallel
Participant Sourcing from global panel or clients’ user bases
Smart Question Generation using AI to tailor research questions
Real-Time Analysis & Reporting with LLMs generating consulting-grade deliverables
Multilingual Support for over 50 languages and demographics
FAQs
Ploy was founded in 2024.
Listen Labs is an autonomous market researcher that makes robust research simple and fast. Share your business question, and our AI handles everything - designing the studies, finding the right participants, moderating interviews, and analyzing responses. Whether you're testing products or exploring new markets, Listen is a skilled researcher that works 24/7, delivering insights in hours instead of weeks. Listen is trusted by Google, Microsoft, SKIMS, Nestlé and hundreds of enterprises to unlock customer understanding at scale.
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