Chattermill —
The AI-native CX intelligence platform for teams and agents.

About Chattermill

Chattermill envisions a future where every organization can truly grasp the voice of their customers, unlocking deeper understanding from the vast seas of unstructured feedback. By harnessing the power of artificial intelligence and advanced natural language processing, we transform raw data into real-time, actionable insights that drive meaningful change across industries.

Our mission is to dissolve the barriers that keep companies from seeing the true customer reality, enabling teams to anticipate needs, prioritize improvements, and foster loyalty through informed decisions. We are building a platform that does not just summarize feedback but illuminates the stories, emotions, and signals embedded within it, scaling to analyze over a billion feedback pieces by 2027.

Through our proprietary Lyra AI Engine and customizable analytics workflows, we empower diverse teams—from product and UX to support and operations—to align around a unified understanding of customer experience. Chattermill is dedicated to shaping a future where businesses respond agilely to customer insights, fostering a deeper connection between brands and the people they serve.

Our Review

In a world drowning in customer feedback, Chattermill emerges as a breath of fresh air. We've seen plenty of feedback tools, but this London-based AI platform takes a refreshingly different approach to making sense of customer voices.

Why It Caught Our Eye

What impressed us most about Chattermill is how it transforms the typically slow, manual process of analyzing customer feedback into something remarkably swift and intelligent. Their AI doesn't just count positive and negative mentions – it actually understands context and nuance across multiple languages, which is no small feat.

Founded by Mikhail Dubov and Dmitry Isupov in 2015, the platform has grown from a clever idea at Entrepreneur First into a solution trusted by heavy-hitters like Uber, HelloFresh, and Wise. That's the kind of trajectory that makes us pay attention.

The Secret Sauce

The real magic lies in Chattermill's Lyra AI engine. While other tools might give you basic sentiment analysis, Lyra digs deeper to uncover patterns and insights that would take human analysts weeks to spot. We're particularly impressed by how it connects dots across different feedback channels – from support tickets to social media posts – to paint a complete picture of the customer experience.

What's clever is how they've made something incredibly complex feel accessible. The dashboards are surprisingly intuitive, turning mountains of unstructured feedback into clear, actionable insights.

Best Fit Scenarios

We see Chattermill working best for mid-size to enterprise companies drowning in customer feedback. If you're getting thousands of customer interactions monthly across multiple channels, this is where the platform really shines. It's especially powerful for fast-moving sectors like fintech, ecommerce, and SaaS where customer sentiment can shift rapidly.

While it might be overkill for small businesses, companies serious about scaling their customer experience operations will find Chattermill's ability to process millions of feedback pieces monthly particularly valuable. Their goal to analyze over a billion pieces by 2027 shows they're thinking big – and we're betting they'll get there.

Features

Platform Type

Pricing

Subscription-based SaaS with tiered pricing based on feedback volume and features

Features

Unified Feedback Analysis from surveys, reviews, social media, support, and voice calls

AI-Powered Insights using NLP and machine learning

Sentiment & Trend Detection with anomaly alerts

Actionable Dashboards tailored for product, UX, support, and data teams

Customizable Workflows aligned to business goals and KPIs

Lyra AI Engine specialized for customer experience analytics

Jobs

Job title

Posted on

Status

Senior Machine Learning Scientist

Sep 20, 2026

Open

FAQs

When was Ploy founded?

Ploy was founded in 2024.

[{"answer": "Chattermill was founded in 2015.", "question": "When was Chattermill founded?"}, {"answer": "Chattermill is Software Development company.", "question": "What is Chattermill core business?"}, {"answer": "Chattermill operates in the following categories: AI Chatbots, Analyse Text, Business Operations, Customer Support, Data Analysis, Productivity.", "question": "What industries or markets does Chattermill operate in?"}, {"answer": "Chattermill is made for: Data Analysts, Project Management.", "question": "Who is Chattermill made for?"}, {"answer": "Chattermill has 51-200 employees.", "question": "How many employees does Chattermill have?"}, {"answer": "Chattermill headquarters is located at London, United Kingdom.", "question": "Where is Chattermill headquarters?"}, {"answer": "Yes, Chattermill has 1 open AI jobs.", "question": "Is Chattermill hiring?"}, {"answer": "Chattermill website is <a href=\"https://chattermill.com/\" target=\"_blank\" rel=\"noopener nofollow\">https://chattermill.com/</a>.", "question": "What is Chattermill website?"}, {"answer": "You can find Chattermill on <a href=\"https://www.linkedin.com/company/chattermill/?utm_source=choppingblock&ref=choppingblock\" target=\"_blank\" rel=\"noopener nofollow\">LinkedIn</a>.", "question": "Where can I find Chattermill on social media?"}, {"answer": "Chattermill is an AI-powered platform that unifies and analyzes customer feedback from multiple channels including surveys, reviews, support tickets, and social media to generate actionable insights.", "question": "What is Chattermill and how does it work?"}, {"answer": "Chattermill's AI technology processes and analyzes customer feedback data to automatically identify patterns, recurring issues, and customer sentiment across all communication channels.", "question": "How does Chattermill use artificial intelligence?"}, {"answer": "Chattermill serves CX and Product teams at companies of all sizes, with notable clients including Amazon, Uber, HelloFresh, and H&M who need to analyze customer feedback at scale.", "question": "Who is Chattermill's target audience?"}, {"answer": "Chattermill analyzes feedback from surveys, reviews, support tickets, customer conversations, and social media platforms to provide comprehensive customer insights.", "question": "What channels can Chattermill analyze?"}, {"answer": "Chattermill helps companies improve products, increase customer retention, and build deeper loyalty by turning scattered feedback into actionable insights for confident decision-making.", "question": "What are the main benefits of using Chattermill?"}, {"answer": "Visit Choppingblock.ai to explore thousands of AI companies across various categories, with detailed profiles and up-to-date information about their services and technologies.", "question": "How can I find more AI companies like Chattermill?"}]

Last Update

August 21, 2026

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Chattermill —
The AI-native CX intelligence platform for teams and agents.

Request an update

About Chattermill

Our Review

Why It Caught Our Eye

The Secret Sauce

Best Fit Scenarios

Features

Jobs

FAQs

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Chattermill —The AI-native CX intelligence platform for teams and agents.

Request an update

About Chattermill

Our Review

Why It Caught Our Eye

The Secret Sauce

Best Fit Scenarios

Features

Jobs

FAQs

AI Companies like

Greenlite (Remove)

Learnrithm AI

Limecube

Proofpoint

AutogenAI

John Deere

CX Genie

Keywords AI

QuillBot

Chattermill —
The AI-native CX intelligence platform for teams and agents.