We envision a future where healthcare is seamlessly accessible through intelligent, patient-centric automation, transforming every interaction into a meaningful and efficient experience. Our mission is to empower healthcare providers by removing barriers with advanced agentic AI that streamlines the entire patient journey, from intake to billing.
Built on one of healthcare's largest datasets, our platform adapts to the unique needs of each specialty, delivering precise, automated workflows that foster better care and stronger connections between patients and providers. We are pioneering the future of healthcare operations with AI that elevates both outcomes and experiences.
At Assort Health, we are designing a comprehensive patient operating system that redefines how care is delivered and valued worldwide, equipping healthcare systems to thrive in an ever-evolving landscape with technology that anticipates and acts with intelligence and empathy.
Our Review
We've spent considerable time analyzing Assort Health, and we're genuinely impressed by how they're revolutionizing healthcare communication. Their agentic AI platform isn't just another chatbot — it's a sophisticated system that's actually solving real problems in healthcare operations.
A Game-Changer for Healthcare Operations
What caught our attention first was the sheer scale of Assort Health's impact. Their AI platform has processed over 55 million patient interactions, and the results are striking: 89% shorter wait times and 94% patient satisfaction scores. That's significantly better than human operators, who typically average around 3.9/5 in satisfaction ratings.
The Tech That Makes It Different
We're particularly impressed by their specialty-specific approach. Instead of a one-size-fits-all solution, Assort OS supports over 1.1 million customizable workflows. The platform's ability to integrate with 84+ EHR systems, including giants like Epic and Cerner, shows they understand the complexities of healthcare IT infrastructure.
Real Results That Matter
The proof is in the numbers, and Assort Health delivers. One orthopedic group eliminated $500,000 in front-desk costs while doubling show rates. Another practice slashed their call abandonment rates from 40% to 6%. These aren't just incremental improvements — they're transformative changes.
Where They Could Go Next
With $124+ million in funding and backing from major players like Lightspeed Venture Partners, Assort Health is well-positioned to expand. Their vision of building a comprehensive patient-centered operating system makes sense, and their track record suggests they have the expertise to pull it off. While they're already a leader in their space, we expect to see even more innovative solutions from them in the coming years.
Features
Call Center Automation for appointment scheduling, cancellations, confirmations, and call triaging
Omnichannel Patient Engagement via voice, SMS, email, and web
Specialty-Specific Workflows with over 1.1 million customizable workflows
Direct EHR Integration with 84+ systems including Epic and Cerner
Automation for prescription refills, lab result reporting, billing inquiries, payment collections, and fax
Agentic AI platform trained on 1.2 million edge cases and 55 million patient interactions
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FAQs
Ploy was founded in 2024.
Assort Health is building healthcare that remembers. From call center automation and form intake to referrals, document processing, outreach, and payments, we manage the entire patient journey for providers. Our platform is the most widely used AI agents platform for the patient journey, built on 190 million specialty patient interactions and a model that handles the complexity general-purpose AI can’t. Healthcare organizations see a 5% lift in appointment volume, a 115% increase in labor capacity, and a 4.3 out of 5 patient satisfaction score. With over $222M raised from Menlo Ventures, Lightspeed, First Round Capital, Felicis Ventures, Chemistry Ventures, Apolo Ohno, and Joe Montana, Assort is becoming the standard for how providers use AI to transform the patient journey.
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