We envision a world where human connection through digital channels is seamless, immediate, and transformative for businesses and their customers alike. 11Sight is committed to redefining the sales journey by eliminating delays in engagement and fostering instant, meaningful interactions powered by advanced AI technology.
By harnessing AI-driven conversational platforms and one-click video connectivity, we empower enterprises to dramatically enhance customer reach and conversion. Our innovations are not just about communication—they are about creating a future where every digital touchpoint accelerates trust, understanding, and action.
Built on a foundation of cutting-edge video encounter technologies and intuitive design, 11Sight is sculpting the future of inbound sales and customer engagement, making meaningful digital interactions effortless and impactful for industries across the globe.
Our Review
We'll be honest — when we first heard about 11Sight, we thought it was just another video calling platform trying to compete with Zoom. Boy, were we wrong. This Berkeley-based startup has built something genuinely different: a system that turns website visitors into instant video conversations without the usual scheduling dance.
The concept is brilliantly simple. Instead of forcing prospects to book a meeting for next Tuesday at 2 PM, 11Sight lets them click a button and start talking to a real person immediately. It's like having a digital storefront where customers can walk right up to the counter.
What Actually Impressed Us
The AI agents caught our attention first. We're talking about virtual assistants that handle 76% of inbound calls autonomously — booking appointments, answering FAQs, and managing confirmations around the clock. For automotive dealerships especially, this translates into doubled revenue according to their case studies.
But here's what really stood out: their "e-buttons" aren't just embedded widgets. They're smart enough to capture lead data while offering visitors the choice between video, audio, or chat. It's customer engagement that actually feels customer-friendly.
The Sweet Spot
11Sight shines brightest in high-touch industries where immediate connection matters. We've seen impressive results in automotive (over 1,400 dealerships) and hospitality, where the difference between "call us tomorrow" and "talk to us now" can make or break a sale.
Their e-rooms feature supporting up to 20 participants also makes sense for businesses that need quick team collaboration without the overhead of traditional meeting platforms.
A Few Reality Checks
At $2.46 million in funding and a small team of 11-50 employees, 11Sight is still finding its footing in a competitive market. While their patents and Silicon Valley innovation recognition show promise, we'd love to see more enterprise adoption beyond automotive and hospitality.
The platform works best when you have staff ready to jump on instant calls — which isn't realistic for every business model. But when it fits, it really fits.
Features
Inbound Video Call Platform for instant one-click video, audio, and chat
Digital communication address (e-lines) for easy video call access
Encrypted browser-based meeting rooms (e-rooms) supporting up to 20 participants
Smart website-embedded buttons (e-buttons) for instant visitor connection and lead capture
AI Agents handling 76% of inbound calls autonomously for appointment booking and FAQs
FAQs
Ploy was founded in 2024.
At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast. A dealership using 11Sight’s AI Service Assistant reported: ✔ All customer calls handled 24/7 with no wait time, improving customer satisfaction ✔ Appointments and service revenue doubled ✔ Routine tasks fully automated, load on team members significantly reduced With our existing customers and sales channels, we expect to exceed $2.5M ARR by the end of 2025. 11Sight is a Delaware C-Corp founded by two Bay Area veteran entrepreneurs, Aleks Gollu and Farokh Eskafi. They have two positive exits each, one together. We have three patents and a fourth pending.
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