Location
Tokyo, Japan
Salary
(Yearly)
(Yearly)
(Yearly)
(Yearly)
(Hourly)
Undisclosed
Category
Technical Support Engineer
Date posted
April 18, 2026
Job type
Full-time
Experience level
Summary this job with AI
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
Job Description:
Our Applications Engineers are highly technical, customer-facing problem solvers who play a critical role in deploying Shield AI’s Hivemind software in real-world environments.
In this role, you will work closely with customers to understand their requirements, provide technical expertise and customer support during deployment, and ensure successful integration of Hivemind. You’ll also collaborate internally with engineering teams to develop and test new autonomy capabilities.
This role is travel-intensive, with frequent trips, often international, and sometimes lasting multiple weeks, to work directly alongside customers on-site.
What you'll do:
- Deploy with customers on site globally (~50% travel) to support software integration and development activities.
- Become an expert user of the Hivemind enterprise software stack and its various autonomy modules.
- Provide technical support and training to customers on use of Hivemind.
- Develop AI & Autonomy applications using the Shield AI enterprise software development kit.
- Assist the sales team in pre-sales activities, e.g., demos, conferences, immersions
- Assist in post-sales deployment and integration of Shield AI enterprise software products.
- Develop and maintain technical documentation and training materials.
- Help customers debug software/API integration issues.
- Collaborate with the product engineering team to address customer feedback and improve products.
- Act as a technical leader across engagements by elevating team performance, driving execution across cross-functional teams, and ensuring successful delivery in complex environments.
Required qualifications:
- Bachelor’s degree in Engineering, Computer Science, or a related field, and 7+ years of industry experience, OR
- Master’s degree in Engineering, Computer Science, or a related field, and 5+ years of industry experience.
- Strong technical background in software engineering.
- Strong proficiency in writing modern C++ code.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Preferred qualifications:
- Experience in the defense, aviation, or robotics industry.
- Prior experience as a customer-facing solutions engineer, application engineer, or sales engineer.
- Experience operating in a fast-paced, startup-like, environment.
- Advanced technical degree, especially in robotics or autonomy related fields
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Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
Companies size
1001-5000
employees
Founded in
2015
Headquaters
Abu Dhabi, United Arab Emirates
Country
United Arab Emirates
Industry
Computer Software
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